تفاصيل الرسالة العلمية

The research aimed to investigate the impact of digital transformation on the adaptive performance in Greater Amman Municipality (GAM). And to determine the employees' perceptions of the adaptive performance to indicate how digital transformation affects the adaptive performance in Greater Amman Municipality. Data was derived through questionnaires distributed in the main building of GAM. 291 questionnaires were distributed to all career levels who were engaged in digital transformation processes, total number of (236) questionnaires were retrieved from respondents and they were valid for analysis. These responses were analyzed using SPSS and the final results then presented in tables and figures. The results showed that digital transformation has an impact on adaptive performance in GAM. Based on the findings of the study the researcher recommended that Greater Amman Municipality (GAM) must Continuously review complaints and inquiries received from customers and use quality tools such as the fishbone diagram and five whys tools to find out the root causes for improving the customer experience. In addition, GAM must Raising the employee performance efficiency by providing them with sufficient awareness about the concept of adaptive performance and providing the necessary training