تفاصيل الرسالة العلمية

The study aimed to test the mediating impact of organizational citizenship behavior on the relationship between organizational justice and the employees' performance of the Jordan Silos and Supply General Company, where the organizational justice dimensions were (procedural justice, distributive justice, and Interactional justice), and the dimensions of organizational citizenship behavior were (altruism, courtesy, sportsmanship, virtue, and conscientiousness). The study population was represented by all the employees of the Jordan Silos and Supply General Company. A complete census method was used to collect data from the study population, where the distributed questionnaires were (205), while the retrieve questionnaires and valid for statistical analysis were (182) questionnaires which formed a respondent ratio of (88.78%). Two programs (SPSS and AMOS) were used to analyse the data and test the study hypotheses. The study found that organizational citizenship behaviour plays a mediating role in the relationship between organizational justice and employee performance. Based on the results of the study, we recommend that the company focus on adopting fair evaluation methods for the employees' performance for linking them to the motivation systems used to increase the volume of work performed and enhance the quality of work performed, as well as intensify training programs that are commensurate with the needs of employees and related to the behavioral aspects of performing tasks and dealing with customers to reach the company's goals effectively and efficiently