تفاصيل الرسالة العلمية

The study aimed to identify the impact of workforce diversity on organizational agility through administrative innovation in the General Administration of Customs in Kuwait. The study population was the employees of the General Administration of Customs in Kuwait. A simple random sample was used with the number of 330 employees. The descriptive field approach was used, and the questionnaire was adopted as a key tool for collecting information. The study found an impact of workforce diversity (age and scientific qualification) on organizational agility in the General Administration of Customs in Kuwait. There is also impact of workforce diversity (age and scientific qualification) on the administrative innovation in the General Administration of Customs in Kuwait, and the presence of the effect of administrative innovation in its dimensions combined in the organizational agility the General Administration of Customs in Kuwait and finally the impact of the workforce diversity on organizational agility through administrative innovation in the General Administration of Customs in Kuwait. The study recommended the creation of an environment of workforces diversity through which a mixture of cultures and innovations is achieved to achieve organizational agility, work on forming diverse work teams, achieve intercultural integration among the workforce, transfer expertise and achieve agility, adaptation and flexibility in the General Administration of Customs in Kuwait.