تفاصيل الرسالة العلمية

This study aimed to identify the impact of total quality management practices on charities performance in Jordan. The study variables consisted of the independent variable of total quality management practices (senior management support, employee participation, focus on beneficiaries, application of policies and strategies, improvement and continuous development) and the dependent variable referred to charities performance. The study population consisted of all members of the administration body in charities at Amman, that total numbers (814).Non Random sample method adopted to identify the charities which collected data, distributed questionnaires were (682), and the recovered questionnaires were (571) valid to statistical analysis. Structural equation modelling (SEM) was used to test hypotheses and achieve to the results. The results referred that there was an impact of total quality management practices on charities performance in Jordan, where the biggest impact was "Senior management support", while the lowest was "Application of policies and strategies". Based on, the researcher recommended coordination among charities with similar goals and objectives - moreover, the dissemination of experiences and success stories that help to develop their capabilities