تفاصيل الرسالة العلمية

This study aimed to identify the Organizational creativity and its impact on the quality of service provided in the governmental hospitals in the north region of Jordan. Three dimensions of organizational creativity were included in the study (administrative creativity, marketing creativity, technological creativity). The quality of service was taken as a package. A random sample was selected from all employees in middle and lower administrative level of the governmental hospitals in the north region of Jordan. A random sample was taken, and the researcher used the questionnaire to collect the study data. A survey-based questionnaire was used to collect data. Research findings indicated an elevated level of organizational creativity adoption, with a first rank for marketing creativity followed by technological and administrative creativity. The results also indicated that there is a significant statistical impact of organizational creativity dimensions (administrative creativity, marketing creativity, technological creativity) in the quality of service provided in these hospitals. The study recommends paying attention to enhance the participation and interaction between all employees in middle and lower administrative level of these hospitals through holding dialogues and internal meetings between them