Answers to Some Review Questions

1.	Compare treating information as a resource to treating humans as a resource.

Information fuels business and can be the critical factor in determining the success or failure of the business. Treating information as a resource includes physical or ergonomic factors, usability factors, aesthetic and enjoyable aspects, and behavioral aspects relating to the usefulness of the system. Treating humans as a resource means learning frustrations and feelings that humans have when working with a system.

6.	List the problems of group interaction that group decision support systems (GDSS) and computer-supported collaborative work systems (CSCWS) were designed to address.

The problems of group interaction that group decision support systems address are:

A.	Lack of participation
B.	Domination by group members
C.	Group think decision making.


12.	List the advantages of using systems analysis and design techniques in approaching computerized information systems for business.

System analysis and design techniques provide the analyst with a systematic procedure for analyzing data input, UML diagrams or data flow, and information output; furthermore, the techniques can improve the functioning of business.

	19. What is the meaning of the phrase “the planning game”?

The planning game spells out rules that can help formulate the agile development team’s relationship with their business customers. The rules are a basis for building and maintaining a relationship.


22.	What is UML?

UML is the Unified Modeling Language, a standardized object-oriented language used to break down a system into a use case model.